BFSISalesforce vs Legacy Systems: Why BFSI Is Making the Switch

November 28, 2023by Marktine Technology

Salesforce vs Legacy Systems: Why BFSI Is Making the Switch

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The financial services industry (BFSI) has long been an essential pillar of the global economy. In this sector, efficiency, security, and customer relationship management are of utmost importance.

Over the years, BFSI companies have traditionally relied on legacy systems. While tried and true, these systems have increasingly become a bottleneck for innovation and competitiveness. This is where Salesforce, a cloud-based customer relationship management (CRM) platform, comes into play. This blog will delve into why BFSI is switching from legacy systems to Salesforce.

1. Agility and Scalability

One of the primary reasons for BFSI’s transition to Salesforce is the need for agility and scalability. Legacy systems, often built on outdated technology and infrastructure, can adapt slowly to changing market conditions and customer needs. They need more flexibility to integrate new technologies and features swiftly.

Salesforce, on the other hand, is a cloud-based platform designed for agility and scalability. It allows BFSI companies to quickly adapt to changing customer preferences and regulatory requirements. With Salesforce, updates, and new features can be implemented seamlessly, ensuring that banks and insurance companies stay competitive in a fast-paced industry.

2. Enhanced Customer Relationship Management

In the BFSI sector, customer relationships are paramount. Salesforce is renowned for its CRM capabilities, which provide a 360-degree view of customers. Legacy systems often need help to offer this level of insight, resulting in fragmented customer data and suboptimal customer service.

Salesforce’s CRM tools enable BFSI companies to track and manage customer interactions, preferences, and behavior. This data can be used to personalize marketing, improve customer service, and even predict customer needs. A seamless CRM system is instrumental in building and maintaining customer trust, which is especially crucial in an industry where security and trust are paramount.

3. Regulatory Compliance and Security

The BFSI sector is subject to a myriad of regulations and compliance standards. Legacy systems may need help to keep up with the ever-evolving regulatory landscape. Staying compliant with these regulations is not just a matter of avoiding penalties, but is also integral to maintaining the trust of clients and stakeholders.

Salesforce offers industry-specific solutions that cater to the unique compliance needs of BFSI companies. Its cloud-based architecture allows for quick updates to ensure compliance with changing regulations. Additionally, Salesforce invests heavily in security, offering robust encryption and authentication protocols. It provides peace of mind to BFSI companies, knowing their data is secure and compliant.

4. Integration Capabilities

Legacy systems often need help with integration challenges, hindering data flow and business processes. In the BFSI sector, it’s essential to have a cohesive ecosystem where various applications, data sources, and processes can work seamlessly together.

Salesforce is renowned for its integration capabilities. It offers a marketplace of pre-built integrations and APIs, making connecting various systems and applications more accessible for BFSI companies. This level of integration ensures that data flows smoothly between different departments, enabling better decision-making, streamlined processes, and improved customer experiences.

5. Mobility and Remote Work

The modern workplace is evolving, and remote work has become the norm. Legacy systems, designed for a more traditional office setting, often need help adequately supporting remote work and mobile access.

Salesforce, on the other hand, is designed with mobility in mind. It offers robust mobile applications, allowing BFSI professionals to access critical information and perform tasks from anywhere, anytime. This level of flexibility is especially crucial in the financial services industry, where accessibility and speed are vital.

6. Cost-Efficiency

Cost efficiency is a significant driver behind the switch from legacy systems to Salesforce in the BFSI sector. Maintaining and updating legacy systems can be prohibitively expensive, with high hardware, software, and ongoing maintenance costs.

Salesforce’s cloud-based model eliminates many of these upfront and ongoing costs. Companies can subscribe to Salesforce services, paying only for what they use. This pay-as-you-go approach is more cost-effective and allows BFSI companies to allocate resources more efficiently.

7. Data Analytics and Business Intelligence

Data is often considered the new oil, and the BFSI sector is no exception. Financial institutions generate vast amounts of data daily, and extracting valuable insights is crucial for informed decision-making.

Salesforce offers robust data analytics and business intelligence tools that enable BFSI companies to leverage their data effectively. These tools can provide insights into customer behavior, market trends, and operational efficiency. Access to this analytics level is a game-changer for BFSI companies looking to make data-driven decisions.

8. Competitive Advantage

In the highly competitive BFSI industry, gaining a competitive advantage can be the difference between success and obscurity. With its advanced features, comprehensive CRM, and seamless integration capabilities, Salesforce offers BFSI companies a significant edge over competitors still relying on legacy systems.

BFSI companies that switch to Salesforce can enhance their customer relationships, streamline operations, and stay ahead of the curve regarding compliance and technology. This gives them a distinct advantage in a crowded market.


The BFSI sector is rapidly evolving, and legacy systems, while reliable, are increasingly becoming a hindrance to progress. Salesforce offers a modern, scalable, and adaptable solution that meets the unique needs of financial institutions. With its focus on agility, customer relationship management, compliance, integration, mobility, cost-efficiency, data analytics, and competitive advantage, Salesforce has become the platform for BFSI companies looking to thrive in a dynamic and challenging industry.

The switch from legacy systems to Salesforce is not just a matter of modernization; it’s a strategic move to ensure long-term success and competitiveness in the ever-changing financial landscape.

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